Refund Policy
Last updated 22 October 2026
In short: if you're not happy with Remove ads, or you bought Miles you haven't spent, email us within 14 days and we'll refund you in full, no questions asked. After that, you still have every right the Australian Consumer Law gives you.
What you can buy
Far Fetched sells two things for real money, and neither is a subscription, so you'll never be charged again:
- Remove ads, a one-time purchase of USD $1.99 that turns off ads on your account for as long as we run the game.
- Miles packs, the in-game currency used to buy cosmetic items in the store.
Cosmetic items themselves are bought with Miles, not money.
Miles
- Unspent Miles: email us within 14 days of buying a Miles pack and we'll refund it in full, as long as the Miles from that pack are still in your balance. If you've spent some of them, we'll refund the part of the pack you haven't used.
- Spent Miles: once Miles have been spent on an item, the item is delivered straight away and that purchase isn't refundable, except where the law requires it. If an item doesn't work or shows incorrectly, tell us and we'll fix it or return the Miles.
- Free Miles from levelling up have no cash value and can't be refunded.
- When a Miles pack is refunded, the refunded Miles are removed from your balance.
Remove ads: 14-day money-back guarantee
If you change your mind, bought it by mistake, or it isn't working for you, email [email protected] within 14 days of your purchase and we'll give you a full refund. Please include your username and the email address on the Stripe receipt, so we can find the payment.
After 14 days
We don't normally give refunds after 14 days because the upgrade has already been delivered. This doesn't affect your rights under the Australian Consumer Law. If there's a major problem with the service, for example if Remove ads doesn't work and we can't fix it within a reasonable time, you're entitled to a refund whenever you bought it.
If you were charged twice or didn't get what you paid for
Email us with the details. If ads are still showing or your Miles haven't arrived after you paid, first try signing out and back in. We'll either deliver the purchase or refund any duplicate or wrong charge in full.
How refunds are paid
Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5 to 10 business days, depending on your bank. When a Remove ads purchase is refunded, ads are switched back on for that account.
Banned or deleted accounts
If you delete your account, or we close it because you seriously or repeatedly broke our Terms of Service, the upgrade, Miles and items end with the account and aren't refunded, except where the law says otherwise.
Chargebacks
If something's wrong, please contact us first; it's quicker. If you ask your bank for a chargeback instead, we may switch ads back on, or hold the Miles from that payment, while the dispute is open.
Contact
Far Fetched is operated by Rothwell Creative Concepts. Refund requests and questions: [email protected]. We reply within 3 business days.